Struct googapis::google::cloud::dialogflow::v2beta1::AnswerRecord[][src]

pub struct AnswerRecord {
    pub name: String,
    pub answer_feedback: Option<AnswerFeedback>,
    pub record: Option<Record>,
}
Expand description

Answer records are records to manage answer history and feedbacks for Dialogflow.

Currently, answer record includes:

  • human agent assistant article suggestion
  • human agent assistant faq article

It doesn’t include:

  • DetectIntent intent matching
  • DetectIntent knowledge

Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there’s a human agent assistant suggestion generated.

A typical workflow for customers provide feedback to an answer is:

  1. For human agent assistant, customers get suggestion via ListSuggestions API. Together with the answers, [AnswerRecord.name][google.cloud.dialogflow.v2beta1.AnswerRecord.name] are returned to the customers.
  2. The customer uses the [AnswerRecord.name][google.cloud.dialogflow.v2beta1.AnswerRecord.name] to call the [UpdateAnswerRecord][] method to send feedback about a specific answer that they believe is wrong.

Fields

name: String

The unique identifier of this answer record. Required for [AnswerRecords.UpdateAnswerRecord][google.cloud.dialogflow.v2beta1.AnswerRecords.UpdateAnswerRecord] method. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.

answer_feedback: Option<AnswerFeedback>

Optional. The AnswerFeedback for this record. You can set this with [AnswerRecords.UpdateAnswerRecord][google.cloud.dialogflow.v2beta1.AnswerRecords.UpdateAnswerRecord] in order to give us feedback about this answer.

record: Option<Record>

Output only. The record for this answer.

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