Struct googapis::google::cloud::dialogflow::v2::Conversation[][src]

pub struct Conversation {
    pub name: String,
    pub lifecycle_state: i32,
    pub conversation_profile: String,
    pub phone_number: Option<ConversationPhoneNumber>,
    pub start_time: Option<Timestamp>,
    pub end_time: Option<Timestamp>,
    pub conversation_stage: i32,
}
Expand description

Represents a conversation. A conversation is an interaction between an agent, including live agents and Dialogflow agents, and a support customer. Conversations can include phone calls and text-based chat sessions.

Fields

name: String

Output only. The unique identifier of this conversation. Format: projects/<Project ID>/locations/<Location ID>/conversations/<Conversation ID>.

lifecycle_state: i32

Output only. The current state of the Conversation.

conversation_profile: String

Required. The Conversation Profile to be used to configure this Conversation. This field cannot be updated. Format: projects/<Project ID>/locations/<Location ID>/conversationProfiles/<Conversation Profile ID>.

phone_number: Option<ConversationPhoneNumber>

Output only. It will not be empty if the conversation is to be connected over telephony.

start_time: Option<Timestamp>

Output only. The time the conversation was started.

end_time: Option<Timestamp>

Output only. The time the conversation was finished.

conversation_stage: i32

The stage of a conversation. It indicates whether the virtual agent or a human agent is handling the conversation.

If the conversation is created with the conversation profile that has Dialogflow config set, defaults to [ConversationStage.VIRTUAL_AGENT_STAGE][google.cloud.dialogflow.v2.Conversation.ConversationStage.VIRTUAL_AGENT_STAGE]; Otherwise, defaults to [ConversationStage.HUMAN_ASSIST_STAGE][google.cloud.dialogflow.v2.Conversation.ConversationStage.HUMAN_ASSIST_STAGE].

If the conversation is created with the conversation profile that has Dialogflow config set but explicitly sets conversation_stage to [ConversationStage.HUMAN_ASSIST_STAGE][google.cloud.dialogflow.v2.Conversation.ConversationStage.HUMAN_ASSIST_STAGE], it skips [ConversationStage.VIRTUAL_AGENT_STAGE][google.cloud.dialogflow.v2.Conversation.ConversationStage.VIRTUAL_AGENT_STAGE] stage and directly goes to [ConversationStage.HUMAN_ASSIST_STAGE][google.cloud.dialogflow.v2.Conversation.ConversationStage.HUMAN_ASSIST_STAGE].

Implementations

Returns the enum value of lifecycle_state, or the default if the field is set to an invalid enum value.

Sets lifecycle_state to the provided enum value.

Returns the enum value of conversation_stage, or the default if the field is set to an invalid enum value.

Sets conversation_stage to the provided enum value.

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