Module google_api_proto::google::cloud::contactcenterinsights::v1

Modules

• analysis_result
  Nested message and enum types in AnalysisResult.
• annotation_boundary
  Nested message and enum types in AnnotationBoundary.
• annotator_selector
  Nested message and enum types in AnnotatorSelector.
• answer_feedback
  Nested message and enum types in AnswerFeedback.
• calculate_stats_response
  Nested message and enum types in CalculateStatsResponse.
• call_annotation
  Nested message and enum types in CallAnnotation.
• contact_center_insights_client
  Generated client implementations.
• conversation
  Nested message and enum types in Conversation.
• conversation_data_source
  Nested message and enum types in ConversationDataSource.
• conversation_participant
  Nested message and enum types in ConversationParticipant.
• entity
  Nested message and enum types in Entity.
• entity_mention_data
  Nested message and enum types in EntityMentionData.
• export_insights_data_request
  Nested message and enum types in ExportInsightsDataRequest.
• ingest_conversations_metadata
  Nested message and enum types in IngestConversationsMetadata.
• ingest_conversations_request
  Nested message and enum types in IngestConversationsRequest.
• issue_model
  Nested message and enum types in IssueModel.
• issue_model_label_stats
  Nested message and enum types in IssueModelLabelStats.
• phrase_match_rule_config
  Nested message and enum types in PhraseMatchRuleConfig.
• phrase_match_rule_group
  Nested message and enum types in PhraseMatchRuleGroup.
• phrase_matcher
  Nested message and enum types in PhraseMatcher.
• runtime_annotation
  Nested message and enum types in RuntimeAnnotation.
• settings
  Nested message and enum types in Settings.

Structs

• Analysis
  The analysis resource.
• AnalysisResult
  The result of an analysis.
• AnnotationBoundary
  A point in a conversation that marks the start or the end of an annotation.
• AnnotatorSelector
  Selector of all available annotators and phrase matchers to run.
• AnswerFeedback
  The feedback that the customer has about a certain answer in the conversation.
• ArticleSuggestionData
  Agent Assist Article Suggestion data.
• BulkAnalyzeConversationsMetadata
  The metadata for a bulk analyze conversations operation.
• BulkAnalyzeConversationsRequest
  The request to analyze conversations in bulk.
• BulkAnalyzeConversationsResponse
  The response for a bulk analyze conversations operation.
• BulkDeleteConversationsMetadata
  The metadata for a bulk delete conversations operation.
• BulkDeleteConversationsRequest
  The request to delete conversations in bulk.
• BulkDeleteConversationsResponse
  The response for a bulk delete conversations operation.
• CalculateIssueModelStatsRequest
  Request to get statistics of an issue model.
• CalculateIssueModelStatsResponse
  Response of querying an issue model’s statistics.
• CalculateStatsRequest
  The request for calculating conversation statistics.
• CalculateStatsResponse
  The response for calculating conversation statistics.
• CallAnnotation
  A piece of metadata that applies to a window of a call.
• Conversation
  The conversation resource.
• ConversationDataSource
  The conversation source, which is a combination of transcript and audio.
• ConversationLevelSentiment
  One channel of conversation-level sentiment data.
• ConversationParticipant
  The call participant speaking for a given utterance.
• ConversationSummarizationSuggestionData
  Conversation summarization suggestion data.
• CreateAnalysisOperationMetadata
  Metadata for a create analysis operation.
• CreateAnalysisRequest
  The request to create an analysis.
• CreateConversationRequest
  Request to create a conversation.
• CreateIssueModelMetadata
  Metadata for creating an issue model.
• CreateIssueModelRequest
  The request to create an issue model.
• CreatePhraseMatcherRequest
  Request to create a phrase matcher.
• CreateViewRequest
  The request to create a view.
• DeleteAnalysisRequest
  The request to delete an analysis.
• DeleteConversationRequest
  The request to delete a conversation.
• DeleteIssueModelMetadata
  Metadata for deleting an issue model.
• DeleteIssueModelRequest
  The request to delete an issue model.
• DeleteIssueRequest
  The request to delete an issue.
• DeletePhraseMatcherRequest
  The request to delete a phrase matcher.
• DeleteViewRequest
  The request to delete a view.
• DeployIssueModelMetadata
  Metadata for deploying an issue model.
• DeployIssueModelRequest
  The request to deploy an issue model.
• DeployIssueModelResponse
  The response to deploy an issue model.
• DialogflowIntent
  The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.
• DialogflowInteractionData
  Dialogflow interaction data.
• DialogflowSource
  A Dialogflow source of conversation data.
• Entity
  The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.
• EntityMentionData
  The data for an entity mention annotation. This represents a mention of an Entity in the conversation.
• ExactMatchConfig
  Exact match configuration.
• ExportInsightsDataMetadata
  Metadata for an export insights operation.
• ExportInsightsDataRequest
  The request to export insights.
• ExportInsightsDataResponse
  Response for an export insights operation.
• FaqAnswerData
  Agent Assist frequently-asked-question answer data.
• GcsSource
  A Cloud Storage source of conversation data.
• GetAnalysisRequest
  The request to get an analysis.
• GetConversationRequest
  The request to get a conversation.
• GetIssueModelRequest
  The request to get an issue model.
• GetIssueRequest
  The request to get an issue.
• GetPhraseMatcherRequest
  The request to get a a phrase matcher.
• GetSettingsRequest
  The request to get project-level settings.
• GetViewRequest
  The request to get a view.
• HoldData
  The data for a hold annotation.
• IngestConversationsMetadata
  The metadata for an IngestConversations operation.
• IngestConversationsRequest
  The request to ingest conversations.
• IngestConversationsResponse
  The response to an IngestConversations operation.
• Intent
  The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.
• IntentMatchData
  The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.
• InterruptionData
  The data for an interruption annotation.
• Issue
  The issue resource.
• IssueAssignment
  Information about the issue.
• IssueMatchData
  The data for an issue match annotation.
• IssueModel
  The issue model resource.
• IssueModelLabelStats
  Aggregated statistics about an issue model.
• IssueModelResult
  Issue Modeling result on a conversation.
• ListAnalysesRequest
  The request to list analyses.
• ListAnalysesResponse
  The response to list analyses.
• ListConversationsRequest
  Request to list conversations.
• ListConversationsResponse
  The response of listing conversations.
• ListIssueModelsRequest
  Request to list issue models.
• ListIssueModelsResponse
  The response of listing issue models.
• ListIssuesRequest
  Request to list issues.
• ListIssuesResponse
  The response of listing issues.
• ListPhraseMatchersRequest
  Request to list phrase matchers.
• ListPhraseMatchersResponse
  The response of listing phrase matchers.
• ListViewsRequest
  The request to list views.
• ListViewsResponse
  The response of listing views.
• PhraseMatchData
  The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.
• PhraseMatchRule
  The data for a phrase match rule.
• PhraseMatchRuleConfig
  Configuration information of a phrase match rule.
• PhraseMatchRuleGroup
  A message representing a rule in the phrase matcher.
• PhraseMatcher
  The phrase matcher resource.
• RedactionConfig
  DLP resources used for redaction while ingesting conversations.
• RuntimeAnnotation
  An annotation that was generated during the customer and agent interaction.
• SentimentData
  The data for a sentiment annotation.
• Settings
  The settings resource.
• SilenceData
  The data for a silence annotation.
• SmartComposeSuggestionData
  Agent Assist Smart Compose suggestion data.
• SmartReplyData
  Agent Assist Smart Reply data.
• SpeechConfig
  Speech-to-Text configuration.
• UndeployIssueModelMetadata
  Metadata for undeploying an issue model.
• UndeployIssueModelRequest
  The request to undeploy an issue model.
• UndeployIssueModelResponse
  The response to undeploy an issue model.
• UpdateConversationRequest
  The request to update a conversation.
• UpdateIssueModelRequest
  The request to update an issue model.
• UpdateIssueRequest
  The request to update an issue.
• UpdatePhraseMatcherRequest
  The request to update a phrase matcher.
• UpdateSettingsRequest
  The request to update project-level settings.
• UpdateViewRequest
  The request to update a view.
• UploadConversationMetadata
  The metadata for an UploadConversation operation.
• UploadConversationRequest
  Request to upload a conversation.
• View
  The View resource.

Enums

• ConversationView
  Represents the options for viewing a conversation.